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Message and Email Tracking / Routing Analysis


Insider Technologies - Sentra for Payment, Email and Message Monitoring, Management, Tracking and Querying Sentra can track e-mail messages which use the X.400 and SMTP (Internet) protocols. Middleware systems such as WebSphere MQ are also supported. Messages that are delivered or received from specialised gateways such as ACP127 and ACP145 can also be tracked. Users can perform searches to identify the routes that messages have taken and to identify system bottlenecks. The data that is captured is also used to perform real-time monitoring of messaging system Service Level Agreements.

 

 



  • Tracking
  • Querying
  • Screens

For more information on message and email tracking and monitoring - view our Sentra for Messaging and Email Monitoring page.

Sentra for Messaging - Profiles Screenshot
Sentra for Messaging - Messaging Queries Screenshot
Sentra for Messaging - Enhanced Message Tracking Screenshot
Sentra for Messaging - SQL Reporting Screenshot
Sentra for Messaging - Outlook Message Tracking Screenshot
Sentra - Message Tracking
Mailbox Activity Monitoring
Outlook Integration
Outlook Integration
Queue Monitoring
Sentra - Multiple Vendor Support
Example Graphical Hypervisor monitoring multiple vendor email message throughput using a browser
Sentra Messaging - MI Report Example using MS SQL Reporting Services

Sentra for Messaging - Profiles Screenshot

Sentra comes preloaded with a number of messaging profiles. These profiles describe a set of extraction layers, rules, charts, reports and alert groups that can be configured using a single screen. The Subsystem Configuration screen will list all applicable profiles together with a brief description of what they do.

Sentra for Messaging - Profiles Screenshot

Sentra for Messaging - Messaging Queries Screenshot

Sentra for Messaging provides an easy to use "GUI" environment to enable those responsible for the management and administration of Messaging Applications to track the progress of messages through multi-platform messaging environments.

A number of search options are available from the query launch screen. These are :

  • Search Period – Set a period of time using absolute or relative time over which the search will be performed. Times can be specified as relative (e.g. (6 Hours) before now) or absolute (e.g. (12:00 on 1/11/2001).
  • Subsystems – Select the names and/or types of the MTA’s that are of interest.
  • Originator/Recipient Details - Allows the specification of Message ID, X.400, SMTP or X.500 details that will be used to locate a message. The options available are dependent upon the address type selected.

The selections available in the "Name" field vary according to the "Address Type" Setting.

Sentra for Messaging - Messaging Queries Screenshot

Sentra for Messaging - Enhanced Message Tracking Screenshot

The Enhance Message Tracking view displays the search results from a query specified using the Advance SMT Query Launch view. The view is displayed automatically after a query has completed. The message details displayed on this screen are colour co-ordinated according to the message type.

Upon selecting a message from the message details frame, a graphical representation of the path of that message is displayed showing the MTAs the message has passed through. The user can drag and drop the icons to customise the view.

The icon displayed for each MTA is dependent upon its role within that messages passage.

An individual MTA or a route between MTAs can be selected to provide further information, which will be displayed in the Diagnostic pane. Selection of an individual item in the Diagnostic pane will populate the Message Diagnostic Details pane.

Sentra for Messaging - Enhanced Message Tracking Screenshot

Sentra for Messaging - SQL Reporting Screenshot

Sentra provides support for displaying reports which are designed using Microsoft's SQL Server Reporting Services. These are web-based reports.

Sentra for Messaging - SQL Reporting Screenshot

Sentra for Messaging - Outlook Message Tracking Screenshot

Sentra message tracking is now integrated into Outlook, and can be launched by clicking track selected message from the toolbar.

Sentra for Messaging - Outlook Message Tracking Screenshot

 

Sentra - Message Tracking

  • Sentra can monitor the path that a message takes through many different mail systems, mail gateways, SMTP and X400.
  • Diagrams identify whether a message has been delivered.
  • Diagrams also identify where an undelivered message may be held.

Sentra - Message Tracking

Mailbox Activity Monitoring

  • Sentra can even monitor what happens to mail after it arrives in a user’s mailbox.
  • Alerts can be generated, e.g.  if a user deletes an urgent message before it has been read.

Sentra can even monitor what happens to mail after it arrives in a user’s mailbox

Outlook Integration

Privileged users can track their own messages directly from an Outlook session.
 

Privileged users can track their own messages directly from an Outlook session.

 

Outlook Integration

Privileged users can track their own messages directly from an Outlook session.
 

Privileged users can track their own messages directly from an Outlook session.

Queue Monitoring

  • Monitor important queues, connections and gateways.
  • Take control: proactively identify and resolve system bottlenecks.

Monitor important queues, connections and gateways.

Sentra - Multiple Vendor Support

  • Sentra performs cross-platform monitoring for many different messaging systems.
  • Important system problems are easily identified.
  • Track messages through gateways e.g. ACP127, ACP145
  • Track e-mail when translated from X400 to SMTP, or SMTP to X400.

Sentra - Multiple Vendor Support

Sentra - Example Graphical Hypervisor monitoring multiple vendor email message throughput using a browser

Sentra - Example Graphical Hypervisor monitoring multiple vendor email message throughput using a browser


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Insider Technologies Company BrochureDownload our Company Brochure and find out more about ITL - the team behind RTLX Reactor.



Product Documentation
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Sentra White Paper - PDFSentra White Paper
PDF (2.1MB)

This paper provides a technical overview of the Sentra Message Tracking product, describing the functionality of each of the software modules in detail.

Sentra Messaging - A Case StudySentra Messaging - A Case Study
PDF (200KB)

Sentra Messaging - A Case StudySentra Messaging Presentation
PDF (3.2MB)



Sentra for Messaging Links
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ITL are a Microsoft Gold CERTIFIED Partner

ITL are a HP Business Partner

Logica LAPS ( Logica All Payments System ) and ITL's Sentra Business Activity Monitoring ( BAM )

Thales e-Security - SafeSign Authentication Server ( SSAS) & Hp NonStop SRM Support

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The Generic Liquidity Manager and Payment Scheduler (GLiMPS) is a scheduling subsystem that can be fully integrated into STAR. It is configurable for use with High Value Payment Systems such as SWIFT's FIN-Copy service or Fedwire. It enables High Value Payments to be made at regular and controllable intervals according liquidity requirements.

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Local and foreign currency payments utilising the SWIFT network can be made by generating SWIFT payment advices within COPE and sending them out via STAR. Incoming local currency payments from SWIFT or Telex messages can be routed to COPE for payment by the most appropriate method. Local currency payments made over a national payment method, for example Fedwire or CHIPS for US dollars, are handled within COPE.

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Gateway Gateway
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